Refund Policy

1. Who sells the Service

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: Paddle charges your payment method, collects any applicable tax, issues your invoices and receipts, and processes refunds. Paddle's Buyer Terms also apply to your purchase.

2. Subscriptions

1. Paid plans are monthly subscriptions that renew automatically at the end of each billing period until cancelled.
2. The price, the currency and any tax are shown at checkout before you pay. The free plan is never charged.

3. Cancelling

1. You can cancel at any time from Plan and billing → Manage plan.
2. Cancellation takes effect at the end of the billing period you have already paid for. Your plan stays available until then, and you are not charged again.

4. Refunds

1. Payments for a billing period that has started are not refunded in part or in full when you cancel, except as set out below.
2. We refund a charge that was made in error — for example a duplicate charge, or a renewal charged after your cancellation took effect.
3. We consider a refund when the Service was unavailable for a substantial part of a billing period for reasons attributable to us.
4. Where the law of your country gives you a statutory right to cancel a purchase or to a refund, that right applies and is not limited by this policy.
5. Please request a refund within 14 days of the charge.

5. Changing plans

1. When you upgrade, the prorated difference for the rest of the current billing period is charged immediately.
2. When you downgrade, the new plan starts at the next renewal. The current period is not refunded, and you keep the current plan until it ends.

6. How to request a refund

1. Reply to the receipt email from Paddle, or contact Paddle's buyer support at paddle.net; or write to us at the contact address below.
2. Approved refunds are returned by Paddle to the original payment method. When the money reaches you depends on your bank or card issuer.

7. Suspension

If use of the Service is suspended for a reason attributable to you, fees already paid are not refunded, as set out in Article 8 of the Terms of Service.

8. Changes to this policy

We may update this policy. A material change will be announced within the Service and applies to charges made after it takes effect. Questions about your personal data are answered in the Privacy Policy.